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    • Midas Shoes
    Free Delivery Over $99
    Free Extended Returns*
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    Midas Shoes

    Online orders should be placed before Tuesday 10th December for Pre-Christmas delivery.

    Due to Telstra phasing out Bigpond email accounts we advise customers to use an alternative email address.

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    RETURNS

    NEED TO MAKE A RETURN?

    We want you to love your purchase but if you have changed your mind, you can easily return your item online here. Full details of our returns policy are outlined below and should be read in conjunction with our terms and conditions. It is important that you provide appropriate proof of purchase when returning your item.

    Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of Australian Consumer Law, regulations or otherwise as required by law.

    Promotional items may have additional terms and conditions. Please refer to our promotion’s terms and conditions page for further details.

    GIFTING SEASON EXTENDED RETURNS

    We’ve extended our returns period in the lead up to Christmas so you can shop for loved ones with confidence.

    All items purchased from the 10th November 2025 – 31st December 2025 (inclusive) are eligible for an extended 60 day free return period. Items purchased outside of this period are subject to our standard free 30 day returns policy.

    TO BE ELIGIBLE FOR A REFUND, THE PRODUCT MUST BE: 

    Unworn

    In the original
    packaging

    Purchased within
    the last 30 days

    ONLINE RETURNS

    If you meet the conditions above please head to the RETURNS page on the website where your item was purchased to lodge your return.

    Please contact our Customer Service team here to arrange a return

    Pack your items in their original packaging (including the shoe box!)

    We will email you a free returns label. Print out the label and have it ready for the DHL driver to collect.

    DHL will come to your nominated address and collect the goods

    REFUNDS

    Please allow 5-10 business days for your return to reach our warehouse. If approved, refunds are carried out within 4-6 business days of receiving the return and you will be notified via email. Depending on your bank, your refund may take 1-7 working days to process. Please note postage costs are non-refundable for returns.

    RETURNS FAQS

    Can I exchange an item?
    Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
    Can I return sale items?
    Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.
    I paid using a gift card, how will I be refunded?
    In the case where a purchase is made using a gift card and the order is subsequently cancelled or requires a refund – we reserve the right to request proof of identity before reissuing a gift card. All refunds will be processed to the value applied to the line specified on your store purchase receipt or online tax invoice. If a third-party gift card or prepaid card was used in the purchase - please retain the card for the duration of the return period, noting that these cards may be subject to the cards issuer’s terms and conditions.
    What do I do if my items are faulty?
    Our Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our Customer Happiness Team. We may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
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